If you have any questions regarding freight that are not answered here or in the FAQ's then please send us an email or phone us +64 9 522 1050 and we will do our best to help you.
To see freight costs for a particular item it is easiest to put the item in the shopping basket and then select your country and the freight option that best suits you. This will show the freight cost due.
New Zealand courier - Tracked - use for most items within New Zealand
North Island parcels are usually delivered overnight excluding weekends and public holidays. South Island and Waiheke Island is a 2-3 day service excluding weekends and public holidays. Most parcels will need a signature so please use a delivery address where someone will be home to sign most of the time. If you are not home the courier driver will leave a calling card with a phone number for you to call to arrange re-delivery.
International Air Post - Not Tracked - use for small, light items like possum merino knitwearThis is an International parcel post service. Registered mail is not available for parcels from New Zealand.
International courier - Tracked - use for larger valuable items like cowhides, stitched rugs, ottomans or possum fur blanketsTarget delivery days are a guide only and we do not guarantee your item will reach its destination within the delivery target. Things like extreme weather and strikes can affect deliveries. Delivery to areas outside major cities or where your item is dutiable or is held in customs may take a little longer. You are automatically covered for NZ$1500 value for an International courier, if you need more insurance this can be arrange for an additional cost.
INTERNATIONAL NOTE: You are responsible for paying any customs clearance fees, duty or tax that your country charges. Most parcels go through customs without any issue, but occasionally customs will charge tax/duty at random and this is beyond our control.
We can not predict which parcels will be charged but the higher the value the more likely that you will be asked to pay local tax. Allow for between 5-10% of the products value as a rough estimate.
If your country is not listed then please contact us with your freight enquiry.